Return policy
Return & Refund Policy
At torbayz, customer satisfaction is important to us.
If you experience any issues with your order, please contact our support team and we will do our best to assist you.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.
Please include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
Our team will review your request and provide an appropriate solution, which may include a replacement or refund where applicable.
Order Cancellation
Orders may be modified or cancelled within 12 hours after they are placed.
Once an order has entered processing or has been dispatched, it can no longer be cancelled.
Change of Mind
Due to the nature of our products, we are unable to accept returns or exchanges for change-of-mind purchases once the order has been shipped.
Refund Processing
If a refund is approved, it will be returned to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Contact Us
For any return or refund enquiries, please contact:
📧 torbayz@outlook.com